Privacy Policy

1. Introduction

This Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Cambo Bike accessible at www.cambobike.com.

Thank you for your interest in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

Minors or people below 18 years old are not allowed to use this Website.

2. Contact

This information applies to data processing by:

Cambo Bike, Co Ltd
Bamboo Street,
Siem Reap,
Cambodia

Email: info@bcambobike.com
Phone: 081 392 080
Fax: 088 2079 581
Website: www.cambobike.com

3. Access data and hosting

3.1. Web Hosting
You can visit our website without providing any personal information. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access.

In connection with the hosting, we process personal data on our behalf, which arise from the following actions by the user:

• when visiting the website;
• when ordering as a guest;
• when creating a customer account;
• when registering for the newsletter;
• when using the contact form.

3.2. Hosting services by a third-party provider

As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to protect our legitimate interests, which predominate in the context of a balance of interests, in a correct presentation of our offer. All data that is collected as part of the use of this website or in the forms provided in the online shop as described below is processed on its servers. Processing on other servers only takes place within the scope explained here.

3.3. When ordering as a guest
If you would like to order products as a guest via our website, we process the following mandatory information:

• first name, last name;
• a valid email address;
• living address;
• phone number;
• Depending on the payment method you selected, payment details (e.g. bank details)

Other voluntarily provided information (such as your date of birth). This data is processed

• to identify you as our contractual partner;
• to check the entered data for plausibility;
• to process your order;
  possibly for the personalization of advertising measures;
• to process any existing warranty claims and to assert any claims against you;
• for telephone appointment coordination as part of bike delivery.

3.4. As part of a customer account
If you create a customer account in our webshop, we will ask you for the following data:

• first name, last name,
• a valid email address,
• a password
• address,
• phone number
• birthday
• payment data (for example bank details).

In addition, you can voluntarily provide further information. This data is collected, stored and processed so that we can improve your shopping experience individually and continuously and offer you convenient features in our online shop, such as access to your personal order history, saved shopping baskets and notices for later purchases and

• to identify you as our contractual partner;
• to check the entered data for plausibility;
• to process your order;
• for the personalization of advertising measures;
• to process any existing warranty claims and to assert any claims against you;
• for telephone appointment coordination as part of bike delivery. (We will only use your phone number for this purpose.)

3.5. In connection with our newsletters
As customers or interested parties, we would like to send you our newsletter. If you are already a customer of ours, we will also use your email address to send you our personalized newsletter about similar product offers. If you are not a customer of ours and still want to receive the newsletter, we only need your email address to send the newsletter. The delivery is based on your explicit consent or, if you are already our customer, on the basis of our legitimate interests to inform you about current product recommendations for you (direct marketing).

4. Disclosure of data to third parties

4.1. For payment processing and credit check
In the context of fulfilling the contract in accordance. We use payment service providers (payment service providers) for payment processing. For processing, it may be necessary for us to forward the personal data collected in the payment process, such as name, address, telephone number, email address, credit card or bank account details and transaction data, to the payment service provider. Some of the payment service providers also collect this data themselves (ABA Pay, Wing Payment, PiPay, etc.).

5. Data collection and use for contract processing and when opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order, when you contact us (e.g. using the contact form or email) or when you open a customer account. Mandatory fields are marked as such because in these cases we need the data to process the contract, to process your contact or to open the customer account, and you cannot complete the order and/or open an account without providing it, or cannot send the contact. Which data is collected can be seen from the respective input forms.

We use the data you provide in accordance with contract processing and your inquiries. After completion of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that is permitted by law and about which we inform you in this declaration.

Your customer account can be deleted at any time and either by sending a message to the contact option described below or using a function provided in the customer account. Unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration. Your customer account can be deleted at any time and either by sending a message to the contact option described below or using a function provided in the customer account. unless you have expressly consented to further use of your data or we reserve the right to use the data beyond this, which is permitted by law and about which we inform you in this declaration. Your customer account can be deleted at any time and either by sending a message to the contact option described below or using a function provided in the customer account.

6. Data transfer

To fulfil the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will forward the payment data collected for this to the credit institution commissioned with the payment and, if applicable, the payment service provider commissioned by us or the selected payment service provider to process payments. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

7. Cookies and web analysis

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in an optimized presentation of our offer. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). The duration of the storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links: that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links: that you are informed about the setting of cookies and decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings.

8. SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http: //” to “https: //” and by the lock symbol in your browser line. If SSL encryption is activated, the data that you transmit to us cannot be read by third parties.

9. Right of objection

If we process personal data as outlined above to protect our legitimate interests, which outweigh our interests, you can object to this processing with future effect. If the processing takes place for the purposes of direct marketing, you can exercise this right at any time as described above. If the processing takes place for other purposes, you have a right to object only if there are reasons that arise from your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing of the assertion, exercise or defence of Serves legal claims.

This does not apply if the processing is done for direct marketing purposes. Then we will no longer process your personal data for this purpose.